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STATEWIDE JOURNAL ARTICLE DOCUMENT DELIVERY
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The Boston Public Library's (BPL) Statewide Reference and Referral Center, funded by the Massachusetts Board of Library Commissioners, provides copies of journal articles to members of Massachusetts regional library systems at no charge. This service allows regional member libraries to send their article requests directly to BPL once they have determined that the items are not available within their collections (print, film/fiche, and electronic.)
Submit requests online using BPL's ILLiad request system. For more information about the ILLiad system, visit ILLiad FAQs.
If you have verified the citation in InfoTrac and have a Magazine or Business Collection control number, or have determined that the title is owned by BPL:
- Submit request online via ILLiad.
- Requests are generally filled within 48 hours, M-F, 8:00 a.m.-5:00 p.m.
If you have verified the citation but the periodical title is not owned by BPL.
- Submit request online via ILLiad.
- Requests are generally filled within 7-10 days.
- Requests are filled through a variety of sources including, but not limited to, OCLC member libraries and a variety of commercial journal document delivery providers.
If you have an unverified citation:
- Submit request online via ILLiad.
- Requests are first searched by BPL ILL staff and may take longer than 7-10 days to fill.
To check on the status of a pending request:
- Log on to ILLiad and select View/Modify Outstanding Requests.
- See ILLiad FAQs for an explanation of request statuses.
- If a request has not been filled within two weeks, send an e-mail query with the ILLiad transaction number to Helen Bender at hbender@bpl.org.
If you receive an incomplete or illegible copy from BPL:
- Send an email to Helen Bender at hbender@bpl.org.
- Provide the ILLiad transaction number, a description of the problem (i.e. which pages are missing or illegible) and how you want the article to be re-delivered (Web, fax, delivery or mail).
To assist the staff at Boston Public Library, libraries are asked to use the ILLiad system to submit all journal article requests. Libraries should contact a SEMLS ILL Center or the SEMLS office if you need assistance logging on to ILLiad. In addition, clearly note any time restrictions on the request. In the event of questions about a request, or follow-up on incomplete citations, BPL ILL staff will contact the requesting library.
For more information about this Boston Public Library service, contact Helen Bender at 617-536-5400 ext. 4339 or 1-800-422-4065 ext. 4339 or via e-mail at hbender@bpl.org.
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