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Appropriate Library Use (Code of Conduct) Borrowing Materials Bulletin Boards Collection Development
Computer & Internet Use CORI Customer Service Distribution of Nonlibrary Materials
Exhibits & Displays Freedom to Read Gifts & Donations
Donor Recognition
Interlibrary Loan
Library Bill of Rights Meeting Room Use Mobile Devices  Museum Passes
Privacy  Programs  Safe Child  Social Media 
 Study Room Use Test Proctoring Video Surveillance  Volunteers 


Appropriate Library Use (Code of Conduct)
The library strives to provide facilities that are clean, comfortable, and safe places for selecting materials, reading, researching, studying, writing, and attending programs and meetings. To this end, we have established rules of conduct to protect the rights and safety of library users, volunteers, and staff and for preserving and protecting the library’s materials, equipment, facilities, and grounds. Customers who violate this Code of Conduct may be expelled and barred from the premises for up to five years, depending on the nature of the violation. Appropriate Library Use Policy

Appropriate Library Use Policy At-A-Glance

The following behaviors are not allowed on library property:
  • Threatening or harassing others
  • Carrying firearms and dangerous weapons (except by law enforcement officers)
  • Selling, using, or possessing illegal drugs; possessing alcohol in open containers; and being under the influence of alcohol or drugs
  • Use of false identification to obtain a library card or using another person's library card without permission
  • Theft, damage, or inappropriate use of library property and theft or damage of another person's property
  • Interfering with another person’s right to use the library or with the library staff’s performance of their duties
  • Neglecting to provide proper supervision of children
  • Disruptive behavior, including use of cell phones or other audible devices in a manner that disturbs others
  • Smoking or other tobacco use
  • Leaving packages, backpacks, luggage, or other personal items unattended

Borrowing Materials
The library's Circulation Policy is intended to keep accurate records of library materials checked out and to provide fair and equitable services for our customers.

Bulletin Boards
The library provides public bulletin boards at all locations in order to display information that meets the educational, professional, and recreational needs of the community. The library gives priority to notices for programs and events that promote literacy, books, and reading. Other types of events appropriate for posting include concerts, cultural events, lectures, and workshops. Bulletin Board Policy

Bulletin Board Policy At-A-Glance

  • Organizations or individuals interested in posting items on public bulletin boards may either bring the item into or mail it to the library
  • Unauthorized items posted on any library bulletin board will be removed and discarded
  • Advertisements for services such as housecleaning, babysitting, yard sales, etc. will not be posted
  • Quincy and South Shore area items will be given priority; other notices will be considered as space permits

Collection Development
The purpose of this policy is to help patrons and staff understand how and why materials are added to or removed from the library’s collection. Collection Development Policy

Computer & Internet Use
The library provides public use computers and Internet access at all locations, subject to its Computer & Internet Use Policy. The Thomas Crane Public Library affirms the rights and responsibilities of parents and legal guardians to guide and monitor their minor children’s access to all library materials and resources, including those available via the Internet. For more information, please read our Statement on Children and the Internet.

Computer & Internet Use Policy-At-A Glance

  • In order to assure equitable access for all users, daily time limits may be enforced for each user
  • All computers except Main Library Lions Room computers are available on a first come, first served basis and may not be reserved in advance
  • All computers are turned off 15 minutes before closing; users must be ready to end their computer sessions at that time
  • Users must log in using their own library card number and PIN. Using someone else's login information, with or without their permission, is not allowed and may result in termination of computer privileges
  • Headphones must be used when listening to audio content, and volume must be low enough so that others cannot hear it
  • Whether or not they are in use, computers designated for children up to age 12 are for the exclusive use of children and their accompanying caregivers, and computers designated for teens are for the exclusive use of young adults aged 13-18
  • Computer users must refrain from viewing material that is inappropriate for a public area or that creates a hostile environment for other users or library staff, including pornographic or sexually explicit images, whether on library computers or their own portable devices. Display of material that may be deemed obscene and/or unlawful under federal or state law is not permitted
  • All users of library computers or portable devices are expected to use them in a quiet, responsible, and courteous way; to respect the privacy of other users; and to follow all of the library's policies, guidelines, and procedures

The library requests CORI information for prospective and current library volunteers, in accordance with the recommendations of the Mass. Department of Criminal Justice Information Services. Policy on Criminal Offender Record Information (CORI) Requests 

Customer Service
The library strives to consistently exceed customer expectations with friendly, knowledgeable, and responsive staff; with balanced, current, and accurate resources; and with clean, safe, and accessible buildings. We recognize that each customer is important, with unique needs, and we provide equal consideration and respect to all. Customer Service Policy

  • The library offers the same quality of service to all customers, regardless of age, race, gender, nationality, sexual orientation, educational background, religious affiliation, physical limitations, or any other criteria
  • The library will provide resources and services in the most equitable and accessible way possible
  • Library staff will treat all customers in a courteous, friendly, and nonjudgmental manner
  • Customers needing assistance will always take precedence over other library tasks
  • Library staff will work together to fulfill a customer request or offer a suitable alternative
  • All interactions and transactions between customers and library staff are confidential
  • Customer complaints about the quality of service received will be referred to the appropriate supervisory staff person or to library administration

Distribution of Nonlibrary Materials
The library distributes nonlibrary materials in order to provide information that meets the educational, professional, and recreational needs of the community. The library gives priority to materials that promote literacy, books, and reading. Other types of materials appropriate for distribution include handouts about cultural events, educational opportunities, and community services. Distribution of Nonlibrary Materials Policy

Donor Recognition Policy
The Thomas Crane Public Library provides appropriate, equitable and consistent ways to publicly recognize and acknowledge donors for their gifts and contributions in support of the Library, in keeping with the Library’s mission and reputation as a public entity. Donor Recognition Policy

Exhibits and Displays
The Main Library makes space available to individuals and organizations for exhibits and displays. Those interested in using exhibit or display space may submit an online application form or call the library's administrative office at 617-376-1312. Please review the full Exhibit & Display Policy before submitting an application.

Exhibit and Display Policy At-A-Glance

  • Exhibits and displays must be of an educational, cultural, or civic nature
  • Exhibits and displays may not be for entrepreneural or commercial purposes, for business solitication, profit, or fundraising
  • All exhibit and display applications will be considered in terms of the library's mission to provide educational and cultural enrichment, on a first-come, first-served basis
  • Applications may be made up to one year in advance and no less than one month in advance
  • Exhibits generally run for a calendar month and are limited to four weeks per calendar year per group or organization

Freedom to Read
The library adheres to the American Library Association's Freedom to Read Statement.

Gifts & Donations
The Thomas Crane Public Library welcomes gifts of library materials, money, or tangible property of any kind that promote the mission of the Library.

Generally, the library does not accept gifts for permanent display or preservation that would not be purchased or otherwise added to the collection, or any gift that would incur excessive expense or administrative support. The library reserves the right to decline any gift that the Board of Trustees, at its sole discretion, deems to be not in the best interests of the library to accept.

Gifts and donations become the property of the library and no restrictions on the library's ownership, possession, use, or disposition of the gift shall be effective other than restrictions approved by the express vote of the Board of Trustees and memorialized in writing. The donor or his/her lawful agent must complete a gift agreement before a tangible gift can be accepted. Gifts & Donations Policy

Interlibrary Loan
The library provides interlibrary loan to obtain materials not available from Old Colony Library Network libraries. Submit your request online or in person at any location. Interlibrary Loan Policy

Interlibrary Loan Policy At-A-Glance

  • This service is available to all registered Old Colony Library Network borrowers
  • All requested items must be picked up and returned at a Quincy library location
  • Items may be borrowed for 14 days; renewals may be requested but cannot be guaranteed
  • Customers are responsible for any charges levied by a supplying library for materials lost or damaged while charged out to them. No refunds will be made for lost and paid interlibrary loan materials that are subsequently found

Library Bill of Rights
The library adheres to the American Library Association's Library Bill of Rights.

Meeting Room Use
The library has a variety of rooms available for public use, including a large meeting room at the Main Library and a smaller meeting room at the Adams Shore branch.

To reserve a meeting room, please submit an online reservation request. For more information or reservation assistance, call the library's administrative office at 617-376-1312. Before submitting a meeting room use request, please review our complete Meeting Room Use Policy.

Meeting Room Use Policy At-A-Glance

  • Meeting room use is available only for non-commercial organizations engaged in educational, cultural, civic, intellectual, or charitable activities, including non-profit corporations, non-profit citizens' groups, policital committees (except for a candidate's campaign committee), a governmental subdivision, or a department/division/bureau of a governmental subdivision.
  • The Main Library community meeting room is available for booking on Mondays, Wednesdays and Fridays only, during regular library hours. The Adams Shore meeting room is available for booking during branch hours only.
  • Reservations must be made at least one week ahead and no more than three months ahead of the requested date.
  • In order to ensure equitable access for all eligible applicants, use of the Main Library meeting room will be limited to four times per calendar year per organization; use of the Adams Shore meeting room will be limited to 12 times per calendar year per organization.
  • There is a 20-person minimum for the Main Library meeting room, and a 10-person minimum for the Adams Shore meeting room.
  • All meetings and events must be open to the public and free.
  • No fundraising, solicitation, development of business, or other commercial purposes are allowed. No contact or sales lists may be compiled, and no goods or services shall be promoted, sold, or exchanged.
  • Publicity for a meeting or event should not list the library's phone number for further information nor should it suggest that the library endorses or sponsors the meeting.
  • Applicants are responsible for setup, breakdown, and cleaning of meeting rooms after use.
  • Except as noted in the library's Meeting Room Use Policy, groups must provide their own audio/visual equipment and cables; tables and chairs are available at each location.
  • Any organization using a library meeting room agrees to indemnify and hold harmless the Thomas Crane Public Library and its Board of Trustees and the City of Quincy and its officials for any and all liability that may arise from the use of the premises.
  • All City of Quincy ordinances and library regulations must be strictly observed. Responsibility for observing all meeting room regulations is assumed by the person(s) who submit this application.

Mobile Devices
The Main Library provides a free, self-serve mobile device charging station for phones, laptops and tablets. Mobile Device Charging Station Policy

In support of its mission to connect people to the online world, the Thomas Crane Public Library provides free mobile devices, such as laptops, for in-library use. Mobile Device In-Library Use Policy

Museum Passes
The Friends of the Thomas Crane Public Library provide passes and coupons for free or discounted admission to museums and zoos in the greater Boston area. Reserve a museum pass online.

Museum Pass Policy At-A-Glance

  • To reserve a pass or coupon, you must be a Quincy resident aged 18+ with a valid library card.
  • You may reserve a pass/coupon up to two weeks in advance.
  • There is a limit of one pass/coupon per person at one time.
  • If a pass is not returned on time, there will be a $20 overdue charge.

The library recognizes that library users must not feel constrained in their use of library resources because they fear invasion of personal privacy. We are committed to protecting the privacy of our users regarding information sought or received and materials consulted or borrowed, including database and Internet search records, circulation and interlibrary loan records, reference questions, and other personally identifiable uses of library materials, facilities, or services. Privacy Policy

Privacy Policy At-A-Glance

  • The library collects personally identifiable information about its users only for the purpose of providing or improving library services
  • The library will not disclose library records to any agency of local, state, or federal government or to any individual, except for the following:
    • At the request of or with the consent of the individual user who is the subject of the record or information or upon presentation of a user’s library card.
    • In accordance with such process, order, or subpoena as may be authorized by federal, state, or local law relating to civil, criminal, or administrative discovery procedures or legislative investigatory power.
    • For the purposes of interlibrary cooperation and coordination, and for library administrative purposes.
  • The library cannot guarantee the security and privacy of any Internet transaction, including email and e-commerce transactions
  • Protecting the privacy of children is especially important to the library. We urge parents to supervise their children’s use of the Internet and to instruct children never to give out personal information (name, address, telephone number, password) online

Programs in the Library
The library gives priority to programs that promote literacy, books, and reading; highlight and facilitate access to the library’s collections and resources; and provide opportunities for cultural enrichment and lifelong learning. Policy on Programs and Co-Sponsored Programs in the library

Safe Child
While library staff strives to create a safe and comfortable place for children, the library is a public building, and as such it can be a dangerous place for children alone. Library staff are not responsible for supervising children and cannot know if children are leaving the building with parents or with strangers. Young children unattended at closing time could be left alone just a few feet from a busy street. Parents, guardians, and caregivers are responsible for monitoring their children’s safety, activities, and behavior while visiting the library. Safe Child Policy

Social Media
The library uses social media to foster communication with library users and publicize library programs, services and events. Social Media Policy

Study Room Use
There are five small study rooms at the Main Library with room capacities ranging from one to 12. Three of these rooms may be booked up to four weeks in advance, and all rooms may be used by walk-ins if not previously reserved. To reserve a Main Library study room, call 617-376-1316.

The North Quincy Branch has two small study rooms with room capacities of one to eight. Rooms are available on a first-come, first-served basis and may not be reserved in advance.

Study Room Use Policy

Study Room Use Policy At-A-Glance

  • Study rooms are available only to non-profit community groups and individuals for small group work or other tasks that may not be easily accomplished in other areas of the library.
  • Rooms are available from opening until 15 minutes before closing time.
  • Study rooms in the Main Library Richardson building are reserved for use by the library's Literacy Program and may not be reserved in advance by other users. Walk-in users may use the rooms if they are not reserved for the Literacy Program, but must vacate if a Literacy Program tutor requests a room.
  • Priority for use of the Main Library Lions Room will be given to users who need adaptive technology, including people with disabilities and the library's Literacy Program tutors.
  • The two large Main Library study rooms are available only for group use (two or more people).
  • Reservations for Main Library rooms may be made up to four weeks in advance. Individuals/groups may reserve one room up to two times in a week. Rooms may be reserved for up to two hours in a day.
  • Reserved rooms will not be held more than 15 minutes past the time reserved and may be assigned to the next applicant after that time.
  • Study room users must check in at a public service desk upon arrival for access to a study room and will be required to provide positive identification.
  • Study rooms shall not be used for entrepreneurial or commercial purposes, for the solicitation or development of business, for profit or for fundraising, for religious services or proselytizing, for individual political campaigns or partisan political recruitment, or for gambling or games of chance.
  • No food or unlidded drinks are allowed in the study rooms. Study rooms must be left clean and in the same condition as found.
  • Children must be supervised at all times by a responsible adult or child aged 14 or older.
  • Study room activities must not interfere with or disturb library staff or users. Music and other noise must be kept to a level acceptable to the library.

Video Surveillance
The library strives to maintain a safe and secure environment for its users, staff, and property while protecting individual privacy rights. In order to discourage inappropriate and illegal behavior and enhance the ability to identify and apprehend offenders, security cameras have been installed in certain areas of the library. Video Surveillance Policy

The library's volunteer program is designed to support and enhance library services and provide citizens with opportunities to serve their community. Volunteers perform valuable ancillary work that extends but does not substitute for the work of paid staff. Volunteer Policy

© 2011 Thomas Crane Public Library

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