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Appropriate Library Use (Code of Conduct) Borrowing Materials Bulletin Boards Collection Management
Computer & Internet Use CORI Customer Service Distribution of Nonlibrary Materials
Exhibits & Displays Freedom to Read Interlibrary Loan Library Bill of Rights
Materials Donation Meeting Room Use Museum Passes Privacy
Programs Safe Child Social Media Study Room Use
Test Proctoring Video Surveillance Volunteers  


Appropriate Library Use (Code of Conduct)
The library strives to provide facilities that are clean, comfortable, and safe places for selecting materials, reading, researching, studying, writing, and attending programs and meetings. To this end, we have established rules of conduct to protect the rights and safety of library users, volunteers, and staff, and for preserving and protecting the library’s materials, equipment, facilities, and grounds. Customers who violate this Code of Conduct may be expelled and barred from the premises for up to five years, depending on the nature of the violation. Appropriate Library Use Policy

Appropriate Library Use Policy At-A-Glance

The following behaviors are not allowed on library property:
  • Threatening or harassing others
  • Carrying firearms and dangerous weapons (except by law enforcement officers)
  • Selling, using or possessing illegal drugs; possessing alcohol in open containers; and being under the influence of alcohol or drugs
  • Use of false identification to obtain a library card, or using another person's library card without permission
  • Theft, damage or inappropriate use of library property; and theft or damage of another person's property
  • Interfering with another person’s right to use the library or with the library staff’s performance of their duties
  • Neglecting to provide proper supervision of children
  • Disruptive behavior, including use of cell phones or other audible devices in a manner that disturbs others
  • Smoking or other tobacco use
  • Leaving packages, backpacks, luggage or other personal items unattended

Borrowing Materials
The library's Circulation Policy is intended to keep accurate records of library materials checked out and to provide fair and equitable services for our customers.

Bulletin Boards
The library provides public bulletin boards at all locations in order to display information that meets the educational, professional and recreational needs of the community. The library gives priority to notices for programs and events that promote literacy, books and reading. Other types of events appropriate for posting include concerts, cultural events, lectures and workshops. Bulletin Board Policy

Bulletin Board Policy At-A-Glance

  • Organizations or individuals interested in posting items on public bulletin boards may either bring the item into or mail it to the library
  • Unauthorized items posted on any library bulletin board will be removed and discarded
  • Advertisements for services such as housecleaning, babysitting, yard sales, etc., will not be posted
  • Quincy and South Shore area items will be given priority; other notices will be considered as space permits

Collection Management
The purpose of this policy is to help patrons and staff understand why certain materials are added to the library’s collection and others are not. Collection Management Policy

Computer & Internet Use
The library provides public use computers and Internet access at all locations, subject to its Computer & Internet Use Policy

Computer & Internet Use Policy-At-A Glance

  • Use of library computers is limited to two hours per day per customer at the Main Library and 30 minutes per day at the branch libraries.
  • All computers are available on a first come, first served basis and may not be reserved in advance
  • All computers are turned off 15 minutes before closing; customers must be ready to end their computer sessions at that time
  • A computer use account is required at all locations and may be created using a valid library card
  • Computer users must refrain from viewing sexually explicit images in public areas, whether on library computers or their own portable devices
  • All users of library computers or portable computers are expected to use them in a quiet, responsible and courteous way, to respect the privacy of other users, and to follow all of the library's policies, guidelines and procedures.

The library requests CORI information for prospective and current library volunteers, in accordance with the recommendations of the Mass. Department of Criminal Justice Information Services. Policy on Criminal Offender Record Information (CORI) Requests 

Customer Service
The library strives to consistently exceed customer expectations with friendly, knowledgeable and responsive staff, with balanced, current and accurate resources, and with clean, safe and accessible buildings. We recognize that each customer is important, with unique needs, and we provide equal consideration and respect to all. Customer Service Policy

  • The library offers the same quality of service to all customers, regardless of age, race, gender, nationality, sexual orientation, educational background, religious affiliation, physical limitations or any other criteria
  • The library will provide resources and services in the most equitable and accessible way possible
  • Library staff will treat all customers in a courteous, friendly and nonjudgmental manner
  • Customers needing assistance will always take precedence over other library tasks
  • Library staff will work together to fulfill a customer request or offer a suitable alternative
  • All interactions and transactions between customers and library staff are confidential
  • Customer complaints about the quality of service received will be referred to the appropriate supervisory staff person or to library administration

Distribution of Nonlibrary Materials
The library distributes nonlibrary materials in order to provide information that meets the educational, professional and recreational needs of the community. The library gives priority to materials that promote literacy, books and reading. Other types of materials appropriate for distribution include handouts about cultural events, educational opportunities, and community services. Distribution of Nonlibrary Materials Policy

Exhibits & Displays
The Main Library makes space available to individuals and organizations for exhibits and displays. Those interested in using exhibit or display space may submit an online application form or call the library's administrative office at 617-376-1312. Please review the full Exhibit & Display Policy before submitting an application.

Exhibit & Display Policy At-A-Glance

  • Exhibits & displays must be of an educational, cultural or civic nature
  • Exhibits & displays may not be for entrepreneural or commercial purposes, for business solitication, profit or fundraising
  • All exhibit & display applications will be considered in terms of the library's mission to provide educational and cultural enrichment, on a first come first served basis
  • Applications may be made up to one year in advance and no less than one month in advance
  • Exhibits generally run for a calendar month and are limited to four weeks per calendar year per group or organization

Freedom to Read
The library adheres to the American Library Association's Freedom to Read Statement.

Interlibrary Loan
The library provides interlibrary loan to obtain materials not available from Old Colony Library Network libraries. Submit your request online or in person at any location. Interlibrary Loan Policy

Interlibrary Loan Policy At-A-Glance

  • This service is available to all registered Old Colony Library Network borrowers
  • All requested items must be picked up and returned at a Quincy library location
  • Items may be borrowed for 14 days; renewals may be requested but cannot be guaranteed
  • Customers are responsible for any charges levied by a supplying library for materials lost or damaged while charged out to them. No refunds will be made for lost and paid interlibrary loan materials that are subsequently found.

Library Bill of Rights
The library adheres to the American Library Association's Library Bill of Rights.

Materials Donation
The library welcomes donations of materials or money for materials by groups, individuals, citizens of the city or beyond, foundations, corporations, etc. These gifts must meet standard criteria; any materials received may be added to the collection, exchanged, given to other libraries, discarded or sold at the Friends of the Library bookstore, the proceeds of which help pay for library programs. Materials Donation Policy

  • Donations of encyclopedia sets, old textbooks, highlighted books, magazines or LP recordings are not accepted
  • The library encourages bequests and memorials to honor those in the community who have been loyal patrons and supporters of the library
  • Groups or collections of materials cannot necessarily be kept together as a group, and the library will most likely not be able to accept such gifts because of the financial costs of handling them
  • The library cannot be responsible for the appraisal of gifts for income tax or other purposes
  • Gift items will be acknowledged and may be designated by a bookplate

Meeting Room Use
The library has a variety of rooms available for public use, including a large meeting room at the Main Library, and smaller meeting rooms at the North Quincy and Adams Shore branches.

To reserve a meeting room, please submit an online reservation request. For more information or reservation assistance, call the library's administrative office at 617-376-1312. Before submitting a meeting room use request, please review our complete Meeting Room Use Policy.

Meeting Room Use Policy At-A-Glance

  • Meeting room use is available only for non-profit community groups and individuals.
  • Rooms are available for booking Monday-Friday only, during regular library hours. Saturday and Sunday use is available only by special request with Board of Trustees approval.
  • Reservations must be made at least one week ahead and no more than three months ahead of the requested date.
  • In order to ensure equitable access for all eligible applicants, use of library meeting rooms will be limited to three times per calendar year per organization or individual, except by Board of Trustees approval.
  • There is a 20 person minimum for the Main Library Large Meeting Room.
  • All meetings and events must be open to the public and free.
  • No fundraising, solicitation, development of business, or other commercial purposes are allowed. No contact or sales lists may be compiled, and no goods or services shall be promoted, sold, or exchanged.
  • Publicity for a meeting or event should not list the library's phone number for further information nor should it suggest that the library endorses or sponsors the meeting.
  • Applicants are responsible for setup, breakdown, and cleaning of meeting rooms after use.
  • Tables and chairs are available at each location; no audiovisual or PA equipment is available for loan or rental.
  • Any individual or organization using a library meeting room agrees to indemnify and hold harmless the Thomas Crane Public Library and its Board of Trustees and the City of Quincy and its officials for any and all liability which may arise from the use of the premises.
  • All City of Quincy ordinances and library regulations must be strictly observed. Responsibility for observing all meeting room regulations is assumed by the person(s) who submit this application.

Museum Passes
The Friends of the Thomas Crane Public Library provide passes and coupons for free or discounted admission to museums and zoos in the greater Boston area.  Reserve a museum pass online.

Museum Pass Policy At-A-Glance

  • To reserve a pass or coupon, you must be a Quincy resident aged 18+ with a valid library card.
  • You may reserve a pass/coupon up to two weeks in advance.
  • There is a limit of one pass/coupon per person at one time.
  • If a pass is not returned on time, there will be a $20 overdue charge.

The library recognizes that library users must not feel constrained in their use of library resources because they fear invasion of personal privacy. We are committed to protecting the privacy of our users regarding information sought or received and materials consulted or borrowed, including database and Internet search records, circulation and interlibrary loan records, reference questions, and other personally identifiable uses of library materials, facilities or services. Privacy Policy

Privacy Policy At-A-Glance

  • The library collects personally identifiable information about its users only for the purpose of providing or improving library services
  • The library will not disclose library records to any agency of local, state, or federal government, or to any individual, except for the following:
    • At the request of or with the consent of the individual user who is the subject of the record or information, or upon presentation of a user’s library card.
    • In accordance with such process, order, or subpoena as may be authorized by federal, state or local law relating to civil, criminal, or administrative discovery procedures or legislative investigatory power.
    • For the purposes of interlibrary cooperation and coordination, and for library administrative purposes.
  • The library cannot guarantee the security and privacy of any Internet transaction, including email and e-commerce transactions
  • Protecting the privacy of children is especially important to the Library. We urge parents to supervise their children’s use of the Internet and to instruct children never to give out personal information (name, address, telephone number, password) online

Programs in the Library
The library gives priority to programs that promote literacy, books and reading; highlight and facilitate access to the library’s collections and resources; and provide opportunities for cultural enrichment and lifelong learning. Policy on Programs and Co-Sponsored Programs in the library

Safe Child
While library staff strives to create a safe and comfortable place for children, the library is a public building, and as such it can be a dangerous place for children alone. Library staff are not responsible for supervising children and cannot know if children are leaving the building with parents or with strangers. Young children unattended at closing time could be left alone just a few feet from a busy street. Parents, guardians, and caregivers are responsible for monitoring their children’s safety, activities, and behavior while visiting the library. Safe Child Policy

Social Media
The Library uses social media to foster communication with library users and publicize library programs, services and events. Social Media Policy

Study Room Use
There are four small study rooms at the Main Library with room capacities ranging from two to twelve. Rooms may be booked up to four weeks in advance and may also be used by walk-ins if not previously reserved. To reserve a study room, call 617-376-1301. Study Room Use Policy

Study Room Use Policy At-A-Glance

  • Study rooms are available only for non-profit community groups and individuals for educational purposes.
  • Rooms are available Monday through Friday from 9:00 a.m. to 8:45 p.m. and Saturday from 9:00 a.m. to 4:45 p.m.
  • Study rooms are reserved for use by the library's Literacy Project after 5:00 p.m. Monday to Thursday. Walk-in users may use rooms after 5:00 p.m. if they are not reserved for the Literacy Project, but must vacate if a Literacy Project tutor requests a room.
  • Priority for use of the Adaptive Technology Room will be given to users who need assistive technology, including people with disabilities and literacy tutors.
  • Reservations may be made up to four weeks in advance. Individuals/groups may reserve one room up to two times in a week. Rooms may be reserved for up to two hours in a day.
  • Reserved rooms will not be held more than 15 minutes past the time reserved, and may be assigned to the next applicant after that time.
  • Study rooms shall not be used for entrepreneurial or commercial purposes, for the solicitation or development of business, for profit or for fundraising, for religious services or proselytizing, for individual political campaigns or partisan political recruitment, or for gambling or games of chance.
  • No food or drink is allowed in the study rooms. Study rooms must be left clean, and in the same condition as found.
  • Children must be supervised at all times by a responsible adult or child aged 14 or older.
  • Study room activities must not interfere with or disturb library staff or users. Music and other noise must be kept to a level acceptable to the library.
  • Any individual or organization using a library meeting room agrees to indemnify and hold harmless the Thomas Crane Public Library and its Board of Trustees and the City of Quincy and its officials for any and all liability which may arise from the use of the premises.
  • All City of Quincy ordinances and library regulations must be strictly observed, including room capacity.

Video Surveillance
The library strives to maintain a safe and secure environment for its users, staff, and property while protecting individual privacy rights. In order to discourage inappropriate and illegal behavior and enhance the ability to identify and apprehend offenders, security cameras have been installed in certain areas of the library. Video Surveillance Policy

The library's volunteer program is designed to support and enhance library services, and provide citizens with opportunities to serve their community. Volunteers perform valuable ancillary work that extends but does not substitute for the work of paid staff. Volunteer Policy

© 2011 Thomas Crane Public Library

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